Reliable Support When You Need It Most
Our support services have helped 30+ housing associations maintain continuous operations with 99.9% average uptime and rapid issue resolution.
24/7 Technical Assistance
Round-the-clock support ensuring your housing systems stay operational when tenants need them most
Proactive Monitoring
Advanced monitoring systems that identify and resolve issues before they impact your operations
Emergency Response Team
Dedicated emergency response for critical system failures with guaranteed response times
Ongoing System Optimization
Continuous performance improvements and updates to keep your systems running at peak efficiency
Comprehensive Support Services
Housing Management System Support
Expert support and maintenance for your HMS platform ensuring optimal performance
- System health monitoring
- Performance optimization
- Security updates
- User training & guidance
Website & Application Maintenance
Comprehensive maintenance for tenant portals, websites, and custom applications
- Content updates
- Security monitoring
- Performance optimization
- Bug fixes & patches
Data Backup & Recovery
Secure backup solutions and disaster recovery planning for business continuity
- Automated daily backups
- Disaster recovery planning
- Data restoration services
- Business continuity support
Staff Training & Development
Ongoing training programs to help your team maximize the potential of your systems
- System training sessions
- Best practices workshops
- Documentation & guides
- Change management support
Choose Your Support Level
Essential Support
Basic monitoring and support for small housing associations
- Business hours support (9am-5pm)
- Monthly system health checks
- Basic security monitoring
- Email & phone support
- System documentation
Our Response Time Commitments
Critical (System Down)
Complete system failure affecting all tenants
High (Major Feature)
Key functionality unavailable
Medium (Minor Issue)
Non-critical issues with workarounds
Low (General Query)
General questions and guidance
Support Service FAQs
What is included in your 24/7 support service?
Our 24/7 support includes emergency system monitoring, critical issue response, and immediate technical assistance for system failures that affect tenant services.
How quickly do you respond to support requests?
Response times vary by priority: Critical issues (< 1 hour), High priority (< 4 hours), Medium priority (< 24 hours), and Low priority (< 48 hours).
Do you provide training for our staff?
Yes, we offer comprehensive training programs including system workshops, best practices sessions, documentation, and ongoing support to help your team maximize system efficiency.
Can you support systems we didn't originally develop?
Absolutely. We provide support for a wide range of housing management systems, websites, and applications regardless of who originally developed them.